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FAQ

Below are the most frequently asked questions for First Aid Only. Click on any of the questions below to be taken to the full question and answer.


General Information

What is your privacy and security policy?

First Aid Only is committed to protecting your privacy and only uses your personal information to process your order and provide a more personalized shopping experience. We strictly limit access to your information.

How do I find a distributor for FAO products?

Call Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

How do I become a distributor of FAO products?

Contact Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST. They'll put you in contact with the appropriate FAO Sales Team associate.

How do I become a sales representative for FAO products?

Contact Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST. They'll put you in contact with the appropriate FAO Sales Team associate.

Can other Acme United lines be purchased as a distributor?

Yes, you can purchase any of the other Acme United's brands as one of our distributors.

How do I determine the shelf life of a product?

The shelf life of a given product depends on when it was manufactured and how long it has been in our inventory. Shelf life and expiration dates generally only apply to items with drugs or other chemicals in them. Shelf life can vary from one to three years. If you need specific information on where to find an expiration date on your product please contact customer service at orders@firstaidonly.com. Please include the part number and date of purchase.

Are your kits ANSI/OSHA certified?

Many of First Aid Only's first aid kits meet or exceed ANSI and OSHA requirements. Please see the website for all of our first aid kits that meet ANSI and OSHA requirements.

Can you provide an overview of ANSI/OSHA guidelines?

You can visit our ANSI and OSHA information page in the resources tab of our website here

Do you have SDS information for the products?

Please visit this page: SDS Sheets.

Alternatively, you may email orders@firstaidonly.com or call our customer service team at customer service team at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

Do you have an online catalog?

Our print catalog can be found online as a PDF. Please visit our resources area or click here


Ordering and Shipping

Do you ship outside of North America?

First Aid Only does not ship directly outside of North America. Please contact Customer Support for options.

Do you offer same-day shipping?

Orders received by 12:00 EST for items currently in stock will likely ship that day. If you have special shipping instructions, please call our customer service team at (800) 886.6659.

Do you offer next-day delivery?

We can ship overnight if an account number is provided for an overnight shipping company and the product being ordered is currently in stock.

Do you drop ship orders?

Yes, we can drop ship your order at no additional charge.

How are shipping charges determined?

Shipping charges are based on weight and size of your shipment. All orders over $1,000 are shipped free of charge to our customers.

What are the quantity requirements?

Most items can be purchased individually. Some items including eyewash stations and eyewash refill bottles need to be purchased in case quantity. Custom/logo items also require a minimum. Items that have quantity requirements will be noted on the website or price list, please call Customer Response if you have questions, toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

Do you allow returns?

Yes, our return policy is as follows:

  • Authorization must be requested within 60 days of receipt of merchandise
  • All returns will be subject to a 15% restocking fee.
  • All returns will be shipped prepaid at customer's expense. Freight collect shipments will not be accepted.
  • Merchandise must be in original inner cartons. Less than inner carton quantities will not be accepted. Credit will not be issued for ticketed or altered merchandise.
  • The following will not be accepted under any circumstances and credit will not be issued: custom made merchandise; packaging or displays; discounted products or products with expiration dates.
  • Returns must be clearly marked with the return authorization number and include a detailed packing slip.

How will I know if you have received my order?

You will receive an email confirmation once we have received and processed your order.

How do I know if an item is back-ordered?

If you have any questions or need additional information on back ordered items, please call Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

Are any of First Aid Only's products considered hazardous and need special handling?

All of First Aid Only's products are safe to use and all medicines included with our kits are sold over the counter.


Product Questions

How long does Emergency Drinking Water last?

First Aid Only is committed to protecting your privacy and only uses your personal information to process your order and provide a more personalized shopping experience. We strictly limit access to your information.

What color are your finger cots?

Item 90923 are blue nitrile finger cots.

Item 21-027 are white finger cots.

Are First Aid Only products hypoallergenic?

First Aid Only items are latex free, and unless individually specified, are not guaranteed to be hypoallergenic.

Where can I buy First Aid Only Products?

First Aid Only items can bought directly on our FirstAidOnly website www.firstaidonly.com. For a list of distributors who also sell our products, please see the our Where to Buy www.firstaidonly.com/where-to-buy

What are the hook measurements for the First Aid Only mount station, item #90374?

The mounting hooks on the first aid kit mount station are adjustable from 4" to 6" in width. The individual hooks are 1" in depth.

Is First Aid Only eyewash considered safe for daily use?

Eyewash bottles are intended for emergency use only. It is strongly advised to not use emergency eyewash on a daily basis. Once an eyewash bottle is opened, it cannot be resealed and would not be considered sterile for subsequent uses.

The following eyewash bottles list this warning directly on the bottle: K708, 7-006, 24-050, 24-101, 24-201

Does the 99% isopropyl alcohol meet the USP purity standard?

The 99% isopropyl alcohol, items M314 and 12-660, meet the USP Grade A standard of purity.

Please see the attachment for the test specifications of this product.

Is the contact lens case, item #7-402 reusable?

The contact lens case is technically reusable, but it is highly suggested for single use only to prevent contamination.

Are the Cherry Flavor Cough & Throat Lozenges, item #90306 sugar and alcohol free?

The Cherry Flavor Cough & Throat Lozenges are not sugar and alcohol free.

The drug facts below show that the lozenges contain both sucrose and menthol.

Is there a letter of guarantee available for the First Aid Only blue metal detectable bandages?

Yes, there is a letter of guarantee available for our blue metal detectable bandages. See attachment for copy.

What is a lot number and how do I identify it?

The lot number identifies when a product was manufactured. It will be in small type, all capital letters, and say "LOT #". On many products, it’s on the back panel. On kit boxes, it’s either on the top or bottom of the box, generally affixed to a label.

Lot numbers have 2 parts: a letter, followed by a series of numbers. The letter corresponds to the month the product was manufactured: (A = January, B = February, C = March, D = April, E = May, F = June, G = July, H = August, I = September, J = October, K = November, L = December).

For the numbers, the first number third digit of the year the product was made. The next 2 numbers represent the day of the month the product was made. The next number represents the last digit of the year the product was made. The next two digits represent month the earliest expiring component expires. And the last two numbers represents the year the earliest expiring component expires. Example: LOT # B-01580609 means that the product was manufactured on February 15, 2008 and the earliest expiration date for any item in the kit is June, 2009.

What happens when or if eye wash freezes?

According to eyewash SDS, excessive exposure to extreme heat or cold should be avoided.

If eyewash freezes and there is no evidence of leakage then the product should be OK. Freezing will not harm the eyewash.

The only issue is sterility: Water expands when it freezes so if the seal is broken, the bottle or cap is cracked or there is any other evidence that leakage occurred then throw it out.

What are your emergency blankets made of and how warm will they keep me?

They’re made of aluminized non-stretch polyester, which is a lightweight reflective material that maintains up to 90% of your radiant body heat to help preserve crucial warmth. The blanket is large enough to cover most people from head to toe (84" x 52"), small enough to fit in a pocket, and is water-resistant.

Is an N95 mask better than a face mask?

Not necessarily; however, an N95 mask offers more comprehensive protection – whether the situation requires it or not.

An N95 mask filters out at least 95% of all airborne particulates that are .03 microns or larger. Meaning, it protects against harmful dust, fog, smoke, mist, gases, vapors, sprays, and pathogens such as flu viruses.

A face mask (also called a surgical or procedural mask) protects the wearer from airborne bacteria and larger particulate matter such as dust and smoke. It also protects others from “catching” the wearer’s oral and nasal bacteria. However face masks do not protect the wearer from airborne pathogens or harmful mist, gases, vapors or sprays.

What is the shelf life for First Aid Only Burn Cream Item 13-006?

All First Aid Only items are guaranteed to have a shelf life of at least 12 months from purchase date.

The 13-006 burn cream has a typical shelf life of approximately 18 months.

Are your products latex-free?

All First Aid Only products are latex free.

Are any cold packs labeled as ORM-D?

No currently produced cold packs from First Aid Only are considered to be ORM-D and unsafe for aviation travel.

Older models of cold packs contained a formula that was considered hazardous in large quantities, and therefore marked with the ORM-D label.

To verify if your older cold pack was apart of this old makeup, please refer to the ingredients list on the cold pack. If the ingredients listed are "water" and "urea" than it is a "non hazardous item" and not ORM-D. If the ingredients vary from these two components, than the cold pack is considered ORM-D.

Are any First Aid Only items considered hazardous?

No currently produced items from First Aid Only are considered to be hazardous.

Older models of cold packs contained a formula that was considered hazardous in large quantities.

To verify if your older cold pack was apart of this old makeup, please refer to the ingredients list on the cold pack. If the ingredients listed are "water" and "urea" than it is a non hazardous item. If the ingredients vary from these two components, than the cold pack is considered hazardous in large quantities.

I have an older model Smart Compliance Cabinet. How do I bring my older model Smart Compliance first aid cabinet up to the 2015 ANSI Standard?

We currently offer refill kits that are compliant up to Class A standards. Please see the table below for our Retro Refill Packs. These packs are matched to the first four digits of the older model number.

90690ANSI 2015 Retro Refill Pack for Large Plastic General Business - (1000 & 1001 cabinets)
90746ANSI 2015 Retro Refill Pack for Large Plastic Food Service - (1300 & 1301 cabinets)
90745ANSI 2015 Retro Refill Pack for Medium Metal General Business - (1050 cabinets)
90747ANSI 2015 Retro Refill Pack for Medium Metal Food Service - (1350 cabinets)

How many people can a medium Smart Compliance cabinet service? How about the large?

The medium cabinet could cover approximately 25 people, the large cabinet could cover about 50.

Is my First Aid Only cabinet mountable?

Yes, all First Aid Only cabinets can be wall mounted. Please follow the below procedure for instructions on how to mount your first aid cabinet.

  1. See the back of the cabinet for two holes.
  2. Measure the distance between the two holes and mark the desired location for the cabinet accordingly.
  3. Use screws (not included) to line up the cabinet to the marked location.
  4. Hang the cabinet safely on the hanging hardware installed.

What type of valve is on the CPR Microshield in the CPR First Aid Kit, item #21- 012?

The CPR microshield in the CPR first aid kit is a one way valve.

For more information on the CPR first aid kit, please visit the Firstaidonly website (http://www.firstaidonly.com/cpr-first-aid-kitincludes-5-piece-cpr-micro-shield-gloves-and-antiseptic-wipes-kit.html).

Is your insect repellent safe to use on flame resistant clothing?

Our BugX Free insect repellent products are safe on flame-resistant clothing.

For a list of these products, please visit the FirstAidOnly.com

How should I dispose of my ammonia inhalants?

All ammonia inhalants can be disposed of as regular waste material, as they are not considered to be hazardous material.

Do your bus kits meet the requirements of my state?

Yes, The following bus kits are designed to meet or exceed all individual state standards.

991 - 50 Person National Standard Bus First Aid Kit, Steel Case view on FirstAidOnly.com

991P - 50 Person National Standard Bus First Aid Kit, Plastic Case view on FirstAidOnly.com

What gauge are the jumper cables in the Vehicle Emergency Roadside Kit, item #90311?

The jumper cables included in the vehicle emergency roadside kit are 10 gauge.

For more information on the kit’s contents, please visit Firstaidonly.com

ANSI 2009 to 2015 Kit Comparison Table

ANSI 2015DescriptionsANSI 2009 FAOANSI 2009 PK
90608Smart Compliance Large Plastic ANSI A+, Meds1000-FAE-0103 
90580Smart Compliance Large ANSI A+, Plastic, Non-Meds1001-FAE-0103 
90663Smart Compliance Large Plastic, General, Non- Meds, American Red Cross, ANSI A+1001-RC-0103 
90578Smart Compliance Medium Metal ANSI A, Non- Meds1050-FAE- 0103 
90661Smart Compliance Medium Metal, General Non- Meds, American Red Cross, ANSI A1050-RC- 0103 
90659Smart Compliance Large Plastic Food Service, ANSI A+, Med1300-FAE- 0103 
90660Smart Compliance Large Plastic Food Service, ANSI A+, Non- Med1301-FAE- 0103 
90664Smart Compliance Large Plastic Food Service, Non-Meds, American Red Cross ANSI A+1301-RC- 0103 
90658Smart Compliance Medium Metal Food Service, ANSI A1350-FAE- 0103 
90662Smart Compliance Medium Metal, Food Service Non-Meds, American Red Cross, ANSI A1350-RC- 0103 
90672ANSI A+, 25- person, Vehicle Kit, Metal w/ Gasket220-O, 221- U/FAO6400/6420
9056225 Person Bulk ANSI A - Plastic w/Gasket222-G, 223-G6060/6082
9058825 Person Bulk ANSI A, Plastic222-U, 223- U/FAO 
9058925 Person Bulk ANSI A+, Plastic223-AN 
9058325 Person ANSI A - Refill223-REFILL 
9056025 Person Bulk ANSI A , Metal with Gasket224-U/FAO6182
90617ANSI A+ 50 person refill225-REFILL 
9063950 Person Bulk ANSI A+, Plastic225-U/FAO, 225-AN 
9056450 Person Bulk ANSI A+, Metal with Gasket226-U/FAO6120
9056916 Unit Kit ANSI A - Plastic w/gasket238-AN, 239- AN5011/5211
9056816 Unit ANSI A, Metal w/gasket240-AN, 241- AN5001/5201
9060024 Unit Kit ANSI A+, Metal w/ Gasket242-AN5301
9057036 Unit ANSI B, Metal243-AN5499
905722 Shelf ANSI A+. Metal245-O/FAO, 245-O/P6135
905743 Shelf ANSI A+, Metal247-O/FAO, 245-O/P6155
905764 Shelf ANSI B+, Metal248-O/FAO, 248-O/P6175
905775 Shelf ANSI B+, Metal249-O/FAO, 249-O/P6195
90670ANSI A+ 25- person Contractor Kit, Metal9300-10P, 9301- 25P, 9302- 25M6084
90671ANSI B+ 50 Person, Contractor Kit, Metal9303-50P 
9056125 Person Bulk ANSI A+, Metal with Gasket 6110/6100
9056325 Person Bulk ANSI A+, Plastic w/Gasket 6410/6430
9056550 Person Bulk ANSI A+, Plastic w Gasket 6490
9058116 Unit ANSI A - Refill 5001R/5201R
9058454 Unit ANSI B - Refill 5499R
9059425 Person Bulk, ANSI A, Soft Pouch 7070/7082
9059950 Person Bulk ANSI A+, Soft Pouch 7088
9060124 Unit Kit ANSI A+, Plastic w/ Gasket 5311
9061124 Unit Kit ANSI A+, Refill 5301R
906122 Shelf ANSI A+, Refill 6135R
906203 Shelf refill ansi A+ 6155R
906254 Shelf ANSI B+, REFILL 6175R
906265 Shelf ANSI B+, REFILL 6195R
90673ANSI B+, 50- person, Vehicle Kit, Metal w/Gasket 6450

Customization Questions

Does FAO offer custom solutions for my business idea or need?

Yes, we're happy to work with you on developing a unique solution or branded product to meet both your short and long term needs. To start the conversation, please call Customer Response toll-free at (800) 886.6659, Monday-Friday, 8 a.m.–7 p.m. EST.

Are there any order minimums for logo customization?

For custom kits, we require a general order minimum quantity of 48 units for first aid kits and 5 units for first aid stations. There is a $75 one time set-up fee for any logo customization.

Can my kits be customized with my corporate logo?

First Aid Only will customize your first aid kit purchases with your corporate logo in 1 or 2 colors.

How long does it take to customize a first aid kit with my corporate logo?

Adding a customized logo to your first aid kit will add an additional 2 weeks for your order to ship.

What is needed to customize a first aid kit with my corporate logo?

It all starts with a hi-res image of your logo, preferably in an .eps format. A logo in .jpg format can also be submitted if no .eps file is available. Logos should be submitted to our customer service team via email. Once we have the hi-res image we will create a silk screen based on the original image. This process will take approximately 2-3 days. If we already have your image on file we can proceed directly to screen printing your order. It will take approximately 2 weeks to customize your order.

Do you make customized first aid kits (contents)?

First Aid Only can customize your first aid kits to your specifications. You can email our customer service team at orders@firstaidonly.com with your requirements and in most cases we can send you a quote in 24-48 hours. The minimum order quantity is 48 and for custom items it will take about 3 weeks once we receive an order until the order is shipped.

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