Frequently Asked Questions

Answers

  • What is your privacy and security policy?

    FAO is committed to protecting your privacy and only uses your personal information to process your order and provide a more personalized shopping experience. We use VeriSign 128-bit Secure Sockets Layer (SSL) encryption technology with triple-DES (data encryption standard) algorithms, and we strictly limit access to your information. Read our entire privacy policy.

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  • How do I find a distributor for FAO products?

    Call Customer Response toll-free at (800) 886.6659, Monday-Friday, 7 a.m.–5 p.m. PST.

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  • How do I become a distributor of FAO products?

    You can do either of the following:

    • Visit our FAO Distributor portal and fill out the request form.
    • Contact Customer Response toll-free at (800) 886.6659, Monday-Friday, 7 a.m.–5 p.m. PST. They’ll put you in contact with the appropriate FAO Sales Team associate.

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  • How do I become a sales representative for FAO products?

    You can do either of the following:

    • Visit our FAO Sales Rep portal and fill out the request form.
    • Contact Customer Response toll-free at (800) 886.6659, Monday-Friday, 7 a.m.–5 p.m. PST. They’ll put you in contact with the appropriate FAO Sales Team associate.

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  • What process do your products go through to ensure quality?

    Although FAO does not manufacture individual items in-house (such as bandages, ointments, exam gloves, light sticks, etc.), all of our product items are purchased from qualified manufacturers and vendors that meet strict criteria for quality and value. Additionally, all of our products and kits are reviewed and approved by a medical director.

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  • Are your products latex-free?

    Yes. All of our products are latex-free with one exception: finger cots.

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  • How long does Emergency Drinking Water last?

    Our emergency water has a 5-year shelf life.

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  • Is an N95 mask better than a face mask?

    Not necessarily; however, an N95 mask offers more comprehensive protection – whether the situation requires it or not. An N95 mask filters out at least 95% of all airborne particulates that are .03 microns or larger. Meaning, it protects against harmful dust, fog, smoke, mist, gases, vapors, sprays, and pathogens such as flu viruses.

    A face mask (also called a surgical or procedural mask) protects the wearer from airborne bacteria and larger particulate matter such as dust and smoke. It also protects others from “catching” the wearer's oral and nasal bacteria. However face masks do not protect the wearer from airborne pathogens or harmful mist, gases, vapors or sprays.

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  • What are your emergency blankets made of and how warm will they keep me?

    They’re made of aluminized non-stretch polyester, which is a lightweight reflective material that maintains up to 90% of your radiant body heat to help preserve crucial warmth. The blanket is large enough to cover most people from head to toe (84" x 52"), small enough to fit in a pocket, and is water-resistant.

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  • What is a lot number and how do I identify it?

    The lot number identifies when a product was manufactured. It will be in small type, all capital letters, and say “LOT #”.  On many products, it’s on the back panel. On kit boxes, it’s either on the top or bottom of the box, generally affixed to a label.

    Lot numbers have 2 parts:  a letter, followed by a series of 4 numbers.  The letter corresponds to the month the product was manufactured: (A = January, B = February, C = March, D = April, E = May, F = June, G = July, H = August, I = September, J = October, K = November, L = December).

    For the numbers, the “0” is a placeholder, the next 2 numbers represent the calendar date, and the last number represents the year.  Example:  LOT # F-0186 means that the product was manufactured on June 18, 2006. (See image below).


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  • How will I know if you have received my order?

    You will receive an email confirmation once we have received and processed your order.

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  • How do I know if an item is back-ordered?

    Our Customer Response team will let you know via one of the following ways:

    • For emailed order confirmations, you will see a “B/O” on the line underneath the item that is on back order.
    • For faxed order confirmations, you will see a “B/O” next to the item that is on back order.

    If you have any questions or need additional information on back ordered items (or anything else), please call Customer Response toll-free at (800) 886.6659, Monday-Friday, 7 a.m.–5 p.m. PST.

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  • Can I order workplace products if I’m not a business?

    Yes.

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  • Can I order business products to use in my home?

    Yes.

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  • Does FAO offer custom solutions for my business idea or need?

    Yes, we’re happy to work with you on developing a unique solution or branded product to meet both your short- and long-term needs. To start the conversation, please call Customer Response toll-free at (800) 886.6659, Monday-Friday, 7 a.m.–5 p.m. PST.

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